Velocity Broadband Voice Services

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Universal Service Fund fees (USF), TRS, NANP and other regulated fees are determined by actual voice traffic reports and paid to regulatory agencies. Administrative Recovery fee is assessed monthly per billing account and service line, to recover certain costs associated with items such as administration, provisioning, and compliance-related professional services. E911 fees are assessed per billing account and service line, and submitted to the local PSAP (Public Safety Answering Point). For unresolved issues or general utilities information customers may call the Public Utilities Commission of Ohio at 1.800.686.7826 or visit www.puco.ohio.gov. The Ohio Consumers’ Council represents residential consumers before the PUCO. The OCC can be reached at 877.742.5622 or by visiting www.pickocc.org. FCC (Federal Communications Commission) https://www.fcc.gov/about/contact

Velocity Broadband 24/7 technical support line 330.342.9544