POLICIES & COMPLIANCE

Velocity Broadband (VBB) strives to provide our customers with accessible, easy-to-understand information to make informed decisions about which services meet their needs. Consistent with that goal, this page is a place where customers and others can come to access and review the relevant policies, compliance agreements and other information about VBB services.

The links below provide you access to VBB's current policies & compliance.

General

Privacy Policy

Retention Policy

Disabilities Act Policy

Velocity Broadband

CPNI Policy

Net neutrality

Maintenance Schedule

Terms of Agreement Business 

Terms of Agreement Residential

Velocity Voice

E911

Battery Backup

Multi-line Phone System 911 Notifications

Robocalls STIR/SHAKEN