Velocity Broadband FAQs

What's so great about Fiber?
Fiber significantly increases the connectivity needed to run multiple high-speed devices for maximum broadband productivity. Velocity Broadband's fiber network enables users to take advantage of the latest high-bandwidth and high-speed Internet at a much lower price than other networks.
  • Fiber offers the fastest internet speeds - Fiber-optic Broadband Internet is the Gold standard of the industry.
  • Symmetrical speeds - you will get the same download and upload speeds, 500 Mbps service gets uploads and downloads at 500 Mbps simultaneously.
  • More reliable and resilient, fiber uses technology that allows for future expansion of technology and speed.

Made of very thin strands of glass or plastic called optical fibers help carry the light signals regardless of bends or curves in the cable. Each cable can hold several optical fibers. Fiber uses light signals to carry internet data, which is better for data transmission over long distances than cable’s electrical signals. Fiber cables can carry much more bandwidth than similarly sized copper cables and are less prone to signal interference. 

Who is Velocity Broadband?
One of Ohio's first Gigabit cities, Hudson offers high-speed, 100% fiber-optic broadband and voice services to our local businesses provided by Velocity Broadband. We offer faster, more reliable, and affordable internet and voice services, empowering our local businesses to compete in today's high-speed, data-driven world. Meet our Leadership Team!
In fact, City-owned and operated Velocity Broadband provides speeds up to 10 Gigabits per second! Velocity Broadband is not just for Hudson Businesses, we also offer Internet services to Residents in select areas (With more to come!)  for only $68 a month! Learn more here.
How has Velocity Broadband Grown?
Why Velocity Broadband?
With Velocity Broadband, you can connect, download and communicate faster and with fewer interruptions. You'll have access to greater bandwidth for collecting analytic data, a more dependable connection without lag time, and constant monitoring services with notifications if things go wrong. The end result is a system that's faster and more reliable than anything currently offered in Hudson.
  • Velocity Broadband's 100% fiber-optic broadband network has a secure and stable data operations center managed by IT professionals. The redundancy built into the system helps make sure we never lose connection.
  • Personalized Customer Service: When you call Velocity Broadband, you will speak to real, local people who care about your Hudson business. Our customer service specialists will work to give you the best service from sign up, to installation, and beyond. We love hearing from you, we have a feeling you won't need to call us very often!
  • Flexible and Customizable: We can quickly and easily turn your bandwidth up or down to meet your business needs, something you can't get from any other provider. We offer speeds ranging from 250Mbps up to a 10 Gig dedicated circuit for business and ALL residents get our 1 Gig service.
  • Value Added Opportunities: We also provide dark fiber, redundant fiber, and dedicated fiber options for business customers. Many major employers require this tier of service to support critical operations.

Did you know nearly half of our Velocity broadband customers also rely on us for digital voice services? Our responsive, attentive, customer focused staff, based here in Hudson, will exceed your expectations for support and service.

How Adaptable is Fiber-Optic Broadband?
After the initial lines of fiber have been installed, network operators can easily increase bandwidth—making it possible to update as faster technologies emerge. And, we can increase your speeds or lower your speeds to adapt to your changing business needs.
What is a Gigabit?
A Gigabit (Gb) is the bandwidth capacity at which data can transfer through the fiber-optic lines. Packages are available with less than a Gb or more, depending on your needs. A Gb is 1000 Mbps, faster than any option currently available in Hudson. Even more important is the download vs. upload speeds. Many current providers claim fast download speeds of up to 100 Mb in some cases. However, the upload speeds are often below 5 Mb. With Velocity Broadband, our lowest standard offering is 100 Mb down and 100 Mb up, far faster than what's available today. And if you're looking for dedicated service, we can provide it, all based on your specific needs.
What is a Symmetrical Connection and Why is it Important?
Many DSL or cable Internet providers advertise Internet packages claiming "100 Mbps" speeds, but they only offer 10-20 Mbps upload speeds. Velocity Broadband packages all offer symmetrical connections, meaning that if you have 100 Mbps download speeds you also will have 100 Mbps upload speeds. Upload speeds are important if you're sending data, such as credit card transactions, large data files to other offices, and video streaming or video conferences.
Why is the City Investing in Broadband?
Internet speed and reliability has come up as a top concern for our local businesses in survey after survey. A thriving business community is critical to the economic vitality of Hudson—so we're making the investment to improve our infrastructure to ensure we retain our current companies and attract new ones. The City initially approached private providers to partner in bringing fiber broadband to the area, but unfortunately, they were not interested. So they took the initiative to build a high-speed fiber network for our city.
How Can I Get Velocity Broadband for My Business?
Velocity Broadband is available in all major Hudson business areas. Contact our Customer Experience Ambassador at 330-342-9544 or via email at to kick-start your customized Velocity Broadband Experience, or inquire here.. We can't wait to help you get started!
Will my business need to purchase or install any special equipment?
No. The City is making all of the capital investments. It's a simple matter of connecting your business to our network.
What kind of service plans will be offered?
We offer several options – something that fits every business need and every budget. Contact us at 330-342-9544 or via email at for services and prices that meet your business needs.
Is Velocity Broadband Available to Residents?
Beginning in March 2019, Hudson began offering Velocity Broadband 1 Gig service to residents and home offices for only $68 a month! Click the Bird to find out more. 
Is this true that Hudson is keeping AT&T, Windstream, Spectrum and other companies locked out from providing Internet services?
The City of Hudson and Velocity Broadband cannot legally inhibit other companies from providing internet services in this area. The City has no contracts with any providers to prevent others from coming into the City. When and if other cable or internet suppliers decide to come into Hudson is purely a business decision on their part, and is no way associated with any City restrictions.
Residents and business owners have complained about the limited Internet options in the City. In fact, Velocity Broadband was born out of repeated complaints that it was becoming impossible to remain in Hudson without adequate coverage. As a result, in 2014 Council voted (unanimously) to explore City fiber options, VBB was designed and implemented for businesses in 2015. As residents continued to ask for Velocity Broadband service, Council authorized expanding coverage to residences and home businesses. Hudson cannot legally inhibit other companies from providing internet service in this area.
The Federal Communication Commission's "Restoring Internet Freedom Order," which took effect June 11, 2018, provides a framework for protecting an open Internet while paving the way for better, faster and cheaper Internet access for all consumers. The order reduced the regulatory burden on broadband providers to make it easier for companies such as AT&T to invest in improving and expanding their broadband networks and expand service areas. There are no impediments to new companies offering Internet services in Hudson. Any decisions whether or not to come into Hudson with their services is purely a business decision on their part and is not impacted by any Hudson restrictions or Velocity Broadband.


What are Voice Services?
Velocity Broadband  offers phone services for Business and Residential customers. The same great quality service you've come to expect from out Internet service, is available for Phone as well. Running on the same great fiber network!  For more detailed info CLICK HERE  
Do you have a referral program?
For Current Velocity Business Customers: Receive $50 off your next bill for each Hudson business that signs up for Velocity Broadband service from your referral.
Make sure they mention your name when signing up for service so you will receive credit. The $50 credit will be issued on your first bill after the new customer's service has been activated.
There is no limit to the number of referrals that can be given, however monthly credit is limited to the highest value of the referrers' monthly bill (before taxes and fees.)
Only current Velocity Broadband customers are eligible for referral credit.
We also offer Partnership Opportunities, for Landlords, Property Managers, and IT Professionals.
Contact Velocity Broadband
 330-342-9544 | email to learn more
What is Cutting the Cord?
"Cutting the Cord" means you no longer purchase cable service from your internet provider. You "stream" or receive your television channels or "Video On-Demand" type services over the internet instead. For more detailed info CLICK HERE  
How do I stream?
To stream TV shows, "Video On-Demand", or to watch live TV,  decide which streaming service is best for you.
Next, you need to decide if you want a streaming service that has more "Video On-Demand" programming or if you want to be able to watch live TV.
What do I need to be able to stream?
Most people today have a "Smart TV" , which is a TV with  built in streaming apps or online services. If you don't have a Smart TV, you will need to get a streaming device such as a Roku, Amazon Fire TV, Apple TV or Chromecast. Your choice of device depends on the type of streaming service you prefer. Click here to compare your options
What other viewing options do I have?
Video On-Demand: Think Netflix, Hulu, and Amazon Prime. They all offer a wide array of shows, movies, and original content that is available for subscribers to select and watch at a moment's notice.

National/Local TV Streaming Services: If you are interested in watching national/local TV without paying the cable fees or renting boxes: Sling TV, Hulu, Direct TV NOW, YouTube TV, Fubo TV, Philo, and Watch TV. Click here for our Channel Guide.

High Definition Antenna Option: Instead of streaming or a box, you could alternatively install a High Definition (HD) antenna (think Rabbit Ears) and transmit a number of local TV channels. This gives you a variety of local sub channels as an alternative to purchasing a device or subscribing to a monthly service. And it's simple to install. Click Here to Learn More.

Future Proof




When Hudson-owned Velocity Broadband launched, we were excited to become a part of it. A fast and reliable Internet connection is essential to our business operations and Velocity Broadband provides the reliability and speed we’ve been looking for. Today, we’re able to connect, download, and communicate faster and without interruption. It’s also been beneficial to our bottom line. We’re paying about 25% less than what we had previously paid and our Internet speed has increased significantly, allowing us to transfer files and communicate with ease. AKHIA

Customer Success Stories